eBAY Buyer claims misrepresented item. Pay Pal Dispute.?

I sold a Guitar on eBay to someone in Canada. He received it and now claims i sold him a fake Chinese copy. He obviously doesn’t know what he is talking about (or wants to rip me off). He also states there was damage to the case. There was not, and i have pictures, but not of the entire case. Why would that matter if you think you have a fake guitar anyways….He opened a dispute with paypal, they froze the money from that sale. I have letters from experts and receipts from where i bought it stating that it is in fact genuine, as well as pictures. I escalated the dispute and am sending paypal my “proof”.
I know for a fact the sale was legit. A very good deal for him. Either he is trying to pull a fast one, or he inst educated enough to know a fake from a authentic guitar. whats to stop him now from going somewhere with a fake and saying thats what i sold him?
What are my chances with this dispute?

Your chances are excellent as long as you have your proof readiliy available and submit it in a timely manner. Please make sure you send copies – not originals – of the pictures, customs’ forms, shipping forms, authenticicity records, etc.

Do not back down from this as some sellers do. This person seems to be unsavory. First he claims a fake, then it is damaged – yeah, RIGHT – something smells to high heaven here! They will notice an obvious attempt to defraud you here.

Whatever you do, I would not accept the guitar back should he all of sudden want to return it. He may indeed try a “Bait & Switch” – that has happened to me twice. I sell vintage Barbie items. Thank God I know the collections well and the differences, because I caught them the two times it was attempted

Unfortunately, PayPal has to freeze the funds until the dispute is cleared. That stinks, but it is to protect all concerned. PayPal does not side on either party, they will be fair. They have been fair with me in their dealings in the times that I have had problems in the past and with those two incidents – I was refunded my money.

Chinese Squareneck dobro style squareneck guitar FOR SALE ON EBAY

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